Privacy Policy

Effective Date: April 1, 2023

Your Personal Data is very important to us at One4Later. In this Privacy Policy we want to explain to you what we do with the Personal Data that Indigo Software Limited and all its affiliates (hereafter referred to as “One4Later”, or “we” or “us” or “our”) receives or collects. If you are a Customer, this Privacy Policy applies in addition to the terms of service agreed to during your sign up referenced here: Terms of Service.

I. Interpretation

Definition of Personal Data
Personal Data means any information that relates to an identified or identifiable natural person. This includes data such as name, home address, email address and phone number, as well as IP-address and data specific to the physical, physiological, genetic, economic, cultural or social identity of natural persons. Information about a business, such as its name or physical address, is not Personal Data.

Third-Party Website and applications
This Privacy Policy does not apply to any third-party Website, applications or services, even if these are accessible through One4Later’s Website or Services. The linking to a third-party website, service or application is subject to the terms and conditions of the third-party website, service or application.

Responsibility of our Customers
Customers are responsible for complying with all applicable laws and regulations concerning the Personal Data of their own customers and employees (the “End-Users”) they process when using our Services. Such processing is governed by the applicable agreement and privacy policy between the Customer and its End-Users. Unless End-Users interact with us directly (e.g. respond to an in-app survey about our products, submit feedback), we only process Personal Data of End-Users on behalf of and at the direction of our Customers.

Customers are responsible for addressing any privacy requests from their End-Users. If you are an End-User who interacts with a Customer using our Services and you have a privacy question or request, please review the Customer’s privacy policy and contact the Customer directly.

Children
Our Website and Services are not directed to children under 16, and we do not knowingly collect or store any Personal Data about persons under the age of 16. If we learn that we have collected Personal Data of a child under 16, we will take steps to delete such information from our files as soon as practicable. We do not sell Personal Data of children under the age of 16.

II. Information that we Collect from you;

A. Personal Data that we collect directly from you
When you use our Website to download any documentation, request a trial or ask for any other information, you will be asked to provide contact details which we will then use to deliver the requested information and/or service.

When you contact customer support or speak with a sales representative, we may record the call for training purposes and to improve our service.

If you are using or accessing our Services, whether in connection with a paid subscription, a free trial or purchased service, we may ask for specific information, such as your name, address, e-mail address and phone number for us to be able to perform our obligations under the terms of these Services. In addition, we collect your payment details to be able to process the payment of your subscription fee or purchase price.

Customers may provide Personal Data of End-Users and other third parties by inputting that Personal Data into the Services, for example, when they process a transaction. This Personal Data is collected and used in accordance with the Customer’s privacy policy.

B. Information collected about Customers, Visitors, and Partners in the last 12 months
Below are the categories of Personal Data that One4Later collects and has collected about Customers, Visitors, and Partners in the past twelve (12) months:

 
III. How we Use the Information that we Collect

A. Why do we Collect your Personal Data?

Purposes for data processing
We collect your Personal Data for the following purposes:

● To send you communications or documents you have requested (such as offers, demonstrations, whitepapers, newsletters and marketing materials);

● To contact you to ask you if you have any questions about the Services or information that you have requested from us;

● To communicate with you via email, telephone, text (SMS) and Website regarding One4Later-related news and inform you about Services that may be of interest to you, if you allow us to do so;

● To respond to your questions or requests for additional information;

● To set up a trial or regular account for our Services;

● To provide our Services to you;

● ● To manage our relationship with you and to provide you with customer support;

● To provide training and quality assurance;

● To process payments to us or remit payments to you;

● To perform any additional purposes explicitly described to you at the time of collection and for which we receive your consent.

Lawful grounds for processing (for individuals located in the EEA or the UK)
If you are an individual residing in the European Economic Area (“EEA”) or the United Kingdom (“UK”) we can only process your Personal Data if we have a lawful ground to do so.

B. Do we disclose your Personal Data?
We will only share your Personal Data in accordance with this Privacy Policy.

If you complete surveys or provide us with feedback in any other form, we may use this information for our own business purposes, including for marketing and to improve our products and Services.

Protecting Ourselves and our Customers
We may release Personal Data when we believe that doing so is appropriate to comply with applicable laws, regulations or legal requests; to enforce or apply our policies and guidelines; to initiate, render, bill, and collect amounts owed to us; to protect our rights or property; to protect the safety of our Customers; to address fraud, security or technical issues; to prevent or stop activity that we consider to be illegal or unethical; or if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay. Without limiting the generality of the foregoing, we may also be required to disclose Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Sale/Merger
Information about our Customers and Partners is a business asset of One4Later. Consequently, information about our Customers and Partners, including Personal Data, may be disclosed as part of any merger or acquisition involving One4Later, the creation of a separate business to provide some or all of the Services, the sale or pledge of One4Later’s assets, as well as in the event of an insolvency, bankruptcy or receivership.

C. Do we sell your Personal Data? (For individuals located in California only)
One4Later does not sell Personal Data within the meaning of applicable laws. However, One4Later may sell non-personally identifiable information that has been derived from aggregated and deidentified Personal Data, provided such information cannot be used to re-identify individual Visitors or Customers.

D. Automated decision-making and profiling (For individuals located in EEA and UK only)
We do not use automated decision-making. We may use Google Analytics for profiling.

IV. How do we Protect your Personal Data?

We treat your Personal Data as private, confidential information and we strive to ensure that Personal Data under our control, regardless of format, is protected and kept secure at all times. Please be aware, however, that no method of transmitting information over the Internet or of storing information is completely secure. Accordingly, we cannot absolutely guarantee the protection of any information shared with us. In the event of an unauthorized loss or disclosure of Personal Data, Visitors, Partners, and Customers may be subject to a risk of harm resulting from such loss or disclosure. Depending on various factors, such as the type and amount of Personal Data disclosed, consequences for individuals could include changes to their credit bureau rating or financial situation or identity theft. One4Later will at all times comply with applicable laws concerning data breach notification requirements and will endeavor to mitigate any risks of residual harm to the affected individuals.

A. Location of Personal Data
Your Personal Data may be stored on servers located in a country other than where you reside or do business. Personal Data may be subject to the local laws of the jurisdictions within which it is collected, used, disclosed and/or stored, and may be accessed by governmental authorities and law enforcement agencies in those jurisdictions. When the data concerns Personal Data of data subjects from the EEA or the UK, we will provide for an adequate level of protection of this data.

B. Retention of Personal Data
One4Later retains your Personal Data for as long as it is reasonably needed to deliver the Services. The retention terms can be longer if we are required to keep Personal Data longer on the basis of applicable law or to administer our business. Where you have the right to request deletion, we will delete your Personal Data in accordance with and upon receipt of written instructions from you to this effect, unless we are legally required to keep it. You may choose to do this in the event you terminate your agreement for the Services. If deletion is not possible, we will de-identify it in a way that cannot be reversed. If de-identification is not possible (for example, because your Personal Data has been stored in backup archives), then we will securely store your Personal Data and isolate it from any further processing until deletion is possible.

C. International Data Transfers
We may transfer to, and store the data we collect about you in, countries other than the country in which the data was originally collected, including Australia, the United States or other destinations outside the European Economic Area (“EEA”) or the United Kingdom (“UK”). Those countries may not have the same data protection laws as the country in which you provided the data. However, when we transfer your data to other countries, we will protect the data as described in this Privacy Policy and comply with applicable legal requirements for the transfer of data to third countries outside the EEA or the UK.

If you are located in the EEA or the UK, we will only transfer your personal data if the country to which the personal data will be transferred has been granted a European Commission adequacy decision, or if we have put in place an appropriate transfer mechanism and appropriate safeguards with any recipient or sub-processor, such as Standard Contractual Clauses as adopted by the European Commission or Data Processing Agreements ensuring an adequate level of data protection.

V. Your Rights in Relation to your Personal Data

A. What are my Rights?

Right to Know about the Collection, Disclosure and Sale of Personal Data
You may ask us about what Personal Data we have collected about you and whether or not we have disclosed or sold such Personal Data to third parties.

Right to Access, Rectify, or Transfer your Personal Data
You have the right to access your Personal Data at any time and to receive a copy of the Personal Data undergoing processing. You can require us to correct or complete your Personal Data if it is not correct or complete. You can also ask us to provide your data in a commonly used electronic form.

Right to Object to Further Processing of your Personal Data
If we are processing your Personal Data on the basis of a legitimate interest, you may object to the processing activity. Upon receipt of an objection we will cease the processing activity for the future unless we can demonstrate a legitimate ground which overrides your interests, or that the processing is necessary for the establishment, exercise or defence of legal claims. Please note that your exercise of this right may result in One4Later being unable to continue providing all or part of the Services to you.

Right to Deletion and to Restrict Processing of your Personal Data
If there is no longer a reason for us to process your Personal Data or if we don’t have a legal ground for the processing, you can require us to delete your Personal Data. We will take steps to delete your information as soon as is practicable, but some information may remain in archived/backup copies for our records or as otherwise required by law. In addition, we may choose to de-identify your Personal Data instead of deleting it, provided we have a legitimate business reason for doing so. You can also require us to restrict the processing of your data if such processing is unlawful or if there is a dispute about the accuracy of the data.

Right to Non-Discrimination for Exercising your Rights
In the event you exercise one of the rights outlined in this section, One4Later will not discriminate against you for having done so. In particular, we will not deny you any goods or services, charge you different prices for goods or services, or provide you with different quality levels of goods or services.

B. How can I invoke my Rights?
If you wish to invoke any of your rights in relation to your Personal Data, you may do so using one of the following methods.

Online Privacy Request. You may submit a request to exercise any of your data rights (a “Privacy Request”) by lodging a support call with us here.

In order for us to verify your identity and honour your request, we may require that you provide identifying documentation. As an added level of security, we may also verify your identity by contacting you at the email address or phone number we have on file. We will only consider your Privacy Request validly received after we have successfully identified you.

VI. General Matters

A. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our information practices. Any changes we make will become effective when we post a modified version of the Policy on this webpage. The “Effective Date” at the top of the Policy indicates when it was last updated. If we make material changes to the Policy, we will post a notice on our Website or in our Services. Your continued use of our Website or Services after the modified version of the policy is posted constitutes your acceptance of those changes to the policy, as well as any additional applicable requirements. If you do not agree to the changes to our policy, it is your sole responsibility to stop using our Website or Services. You are required to ensure that you read, understand and agree to the latest version of the Policy.

B. Contacting us
If you have any questions or suggestions regarding our Privacy Policy, please do not hesitate to contact us. You can email us at support@one4later.com.